Frequently Asked Questions

Jewelry & Materials

What materials do you use?

Each piece is handcrafted in small batches using solid sterling silver and ethically sourced gemstones. Designed with purpose, my jewelry is meant to be worn daily and cherished for a lifetime.

Where do your gemstones come from?

I source my gemstones from trusted suppliers who prioritize ethical mining and fair trade practices. Every stone is handpicked for its authenticity and natural beauty.

How do I care for my jewelry?

To keep your piece looking its best:

• Avoid direct contact with perfumes, lotions, and harsh chemicals.
• Store it in a dry place when not wearing it.
• Use a soft cloth to gently polish if tarnish appears.

Ordering & Shipping

Do you ship internationally?

Yes! I ship worldwide, including the USA, UK, Canada, Europe, and Australia.

How much is shipping?

• South Africa: R100 or free on orders over R1,500.
• International: Flat rate of R600 (no free shipping available).

How long will my order take to arrive?

• South Africa: 7-14 business days.
• International: Up to 4 weeks, depending on location.

Need your order faster? Express shipping can be arranged on request before purchase—please contact me to discuss options.

Custom Orders

Do you take custom jewelry requests?

Yes! Whether you have a specific vision or want a memorial piece infused with personal meaning, I’d love to create something special for you. Reach out to discuss your idea.

Wholesale & Stockists

Do you offer wholesale?

Yes, I welcome wholesale partnerships with select stores worldwide. Since each piece is one-of-a-kind, my wholesale list is ever-evolving. Contact me to receive the latest collection.

Payments & Currency

What payment methods do you accept?

• South Africa: Credit/Debit Cards, EFT, SnapScan
• International: Credit/Debit Cards, PayPal

What currency is used on the website?

All prices are in South African Rands (ZAR), but international customers can check out in USD, GBP, EUR, and AUD with automatic currency conversion at checkout.

Need More Help?

If you have any questions, feel free to contact me at beyondearthjewellery@gmail.com or send a DM on Instagram @beyondearthjewelry.